What is Virtual Terminal?
The Orbital Virtual Terminal by Chase Paymentech is a web-based point-of-sale terminal for key entered transactions and a wide range
of features. Orbital Virtual Terminal performs the processing functions of a physical POS terminal but only requires a PC with
Internet connection and a web browser.
What are the features of the Virtual Terminal?
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All you need is an Internet connection and a web browser! No need for unnecessary hardware, dedicated
phone lines, etc. |
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Handles the full range of processing functions needed to "key enter" and process credit card
transactions, including authorization, card capture, refunds, voids, etc. |
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Offers a comprehensive set of payment management functions such as split shipments, settle marked
transactions, retrieve, review and settle batches. |
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You have the choice to either settle batch transactions automatically at the end of each day or
manually oversee the process yourself by logging into the Orbital Virtual Terminal -- when and where you want to. |
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Research and retrieve past orders quickly and with ease. |
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Virtual Terminal has a safe and secure log in with multi-tiered access. |
Does the Orbital Virtual Terminal support "card swipe" transaction?
Presently the Orbital Virtual Terminal is for "key-entered" or "card absent" transactions only. It supports a full range of
needs: authorization only, authorization and capture, refunds and voids. Virtual Terminal can also be used to enter extended
order data as needed for tracking and reconciliation.
Does the Orbital Virtual Terminal offer fraud detection services?
Currently the system supports AVS, CID and CVV2 verification services.
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Address Verification System (AVS) - lets you enter a customer's home address and compares it to the address on file with the credit card company. If someone uses a stolen card, and wants products shipped to a false address, AVS will detect this for you. |
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Card Verification Value (CVV2) - A Visa verification process that utilizes a three-digit code printed on the reverse of a card next to the card number in the signature panel; used when authorizing credit card transactions where the physical card is not present. |
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Cardholder Identification (CID) - An American Express verification process that utilizes a non-embossed four-digit number printed on the front of the card; used when authorizing credit card transactions where the physical card is not present. |
Can I process purchasing cards?
Yes - the Orbital Virtual Terminal supports processing of purchasing cards with Level 2 data. Purchasing Card Level 3 will be
supported in the future.
Can I process electronic checks with Orbital Virtual Terminal?
Electronic Check Processing service is available to some card-not-present merchants. Please contact your account manager or a
sales representative for further information.
Can I process in currencies other than US dollars?
Our International Currency services are available to some card-not-present merchants. Please contact a
sales representative for further information.
Can I issue refunds through the Orbital Virtual Terminal?
Absolutely - under the "New Order" function, you can select the "Credit" screen, enter the required data and then "Submit
Credit".
Can I use the Orbital Virtual Terminal outside my office - i.e., at a tradeshow?
Yes - anywhere you have an Internet connection and a web browser; you can access the Orbital Virtual Terminal.
Can I use the Orbital Virtual Terminal to only authorize items, and then settle them through another processing
interface to Chase Paymentech?
Yes, some card not present merchants can use this feature. In doing this, though, it is mandatory that the settlement process
include the original authorization code and date obtained from Virtual Terminal, the order number, the merchant ID # and the
card number.
Is transaction history retained?
Orbital Virtual Terminal stores all transaction history for six months. You can look up items by card account number, your
order number and date range. Searches can be done at the batch or transaction level.
Are my merchant statements available from the Orbital Virtual Terminal?
Virtual Terminal allows you to retrieve batch totals and the details of transactions within each batch. You will continue to
receive merchant reports as you do today. Reports are not available from the Orbital Virtual Terminal. The transaction history
function can, however, be an invaluable tool to assist in customer service.
Does Orbital Virtual Terminal support any other payment processors?
No. This service is a proprietary system of Chase Paymentech and is only available to its merchant base. If you are using another
payment processor, you will need to establish a merchant account with Chase Paymentech.
Can the Orbital Virtual Terminal be set up for an existing merchant account or must I establish a new merchant
number?
For some merchants existing merchant numbers can be used in setting the Orbital Virtual Terminal, but for most merchants, new
identification numbers are required. If you are an existing merchant, please contact your Account Manager to find out.
How long does it take to go live?
After your merchant account is approved and set up, Virtual Terminal is normally activated within 48 hours. Contact your account
manager for further information and for assistance in establishing an account. You may also apply online
for a merchant account.
Once I've logged in, is the system available for use anytime?
Yes - the system is available on a 24 x 7 basis. However, the Orbital Virtual Terminal does have an automatic time-out feature,
based on 20 minutes of inactivity, to help reduce the risk of authorized use of the system. After 20 minutes of inactivity, you
will be required to log back into the system in order to perform an activity.
I have more than one person that will need to use the Orbital Virtual Terminal. Do I need to get separate
logins for each user?
You can get separate logins for each user, but this is not necessary. Virtual Terminal allows multiple users to access the
system with a single login and can also support multiple logins with restricted rights. As examples - we can establish logins
that will allow the user to authorize only, authorize and capture - but not refund, while other users may have log ins with
full access. This feature is available only to merchants utilizing certain boarding processes. Please contact your account
manager to see if you qualify for this service or contact a sales representative before
setting up an account for more information.
Can I have multiple Virtual Terminals?
Yes - each Orbital Virtual Terminal account represents one merchant number. As such, you can have multiple Virtual Terminals
established, with each account set up for an individual merchant number.
Does the terminal "capture" items that will then be charged to a cardholder?
Yes. If you only authorize an item, you will need to "mark" it for capture. This is done by "Opening" a batch, selecting the
authorized item and then "marking" it for capture. If the item was already processed as an "authorize and capture", there are
no additional steps you need to perform.
Do I have to "close out" the terminal every day?
Yes, the terminal must be closed every day using one of the following options. You may log in daily and close all batches, or
at time of set up Chase Paymentech can establish an "auto close" option for you. Under this option, we will automatically close open
batches at a pre-scheduled time every day. You can select this auto close time during the application process for the Orbital
Virtual Terminal and it will automatically close out every day for you.
Does the system report activity by user login?
No.
How do I "authorize" a card?
After logging in, you will be presented with a "New Order" screen. In this mode, you can authorize only or authorize and capture
a card transaction.
How do I charge a cardholder?
Charging an account requires three events. First, you must "authorize" the transaction. Second, you must "capture" the transaction.
And last, you must "close" open batches. Virtual Terminal enables you to perform each of these steps as individual processes,
or they can be consolidated into a single "auto close" process. In this mode, you may process an "authorization" and "capture"
as a single transaction, and also be set up for a daily "auto close" of open batches. In this way, you only need process the
single "auth/capture" transaction and the Orbital Virtual Terminal does the rest. All items that are "marked for capture" will
then be released for cardholder billing.
If I make an error entering data, how do I correct it?
As long as you have not executed a function, corrections are easy. The "clear" button clears all fields and lets you start over.
If you have completed the transaction, you can use the "Void" feature to cancel the transaction.
If I have a question, where do I go for support?
A staffed support center is available 24 hours a day. At the time of set up, the merchant is provided a toll free number and
an email address to contact for all support questions.
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