What is a payment gateway?
Typically, it's a third party technology service that enables cyber-storefronts to securely transmit their payments to a payment
processor over the Internet. Chase Paymentech now offers this service directly to our customers. Learn more...
Why does my business need a gateway?
A payment gateway is beneficial for several reasons. E-commerce offers limitless revenue opportunities and a gateway enables
you to tap into its exploding potential by giving your customers a simple, secure and compelling way to make purchases. Conducting
business transactions over the Internet can be less expensive and more convenient than using a dial-up, frame relay or leased line.
And, finally a payment gateway gives you an easy-to-use, accessible interface that lets you review batches and exceptions and
manage your merchant account whenever you want.
Is the Orbital Gateway a third-party service?
No. We operate the gateway in-house so you don't have to contract with a separate third-party provider. This service simplifies
your life by letting you deal with just one vendor for an entire set of services that includes the gateway interface, payment
processing and merchant funding.
As a merchant, do I need any special equipment or separate phone lines to access and use the Orbital Gateway?
No, there is no special equipment or separate telephone lines required to use the Chase Paymentech gateway. However, since the Orbital
Gateway service uses a virtual terminal interface that works with traditional Internet browsers, you must have Internet access.
Can I view my current account information and transactions online?
Absolutely! We know you're busy running your business and need to access your account information and transaction activity when
it's most convenient for you. Keeping your needs in mind and maintaining our commitment to exceptional customer service, you
can access the Orbital Virtual Terminal 24 hours a day, seven days a week.
Where do I get the interface information, and how do I sign up for the gateway?
You can establish processing by working with an online store builder provider.
Does the virtual terminal support "card swipe" transaction?
Presently the Orbital Virtual Terminal is for "key entered" or "card absent" transactions only. It supports the full range of
needs: Authorization Only, Authorization and Capture, Refunds and Voids. You can also enter extended order data as needed for
tracking and reconciliation.
What costs are involved in using the gateway?
By securely transmitting data via the Internet, there are no additional telecommunication costs that are incurred when transmitting
via leased line, frame relay or dial up. Transaction and monthly fees apply for use of the service.
How long does it take to go live?
Going live lead times will vary based on the type of interface you select and the available technical resources. Since our
partners have already completed the integration, if you use one of those services, you can typically go live within 48 hours
of submitting a merchant application.
What level of technical support exists?
Chase Paymentech provides three levels of technical support.
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Initially, Technical Consulting is available to assist in preparation for establishing the interfaces. |
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Once you are ready to test, our Merchant Certification team takes over to insure the interface is
complete. |
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When you go live Chase Paymentech's 24 X 7 Application Support takes over. |
Does the gateway support any other payment processors?
The service is a proprietary system of Chase Paymentech and is only available to our merchants. If you are using another payment
processor, you will need to establish a merchant account with Chase Paymentech.
Can I process transactions from my Web site, call center and mail order department?
Yes. The XML interface will support transactions from any card absent sales channel. You will simply need to integrate your
order processing system with our XML specification.
Does the gateway provide fraud detection services?
Currently the system supports Chase Paymentech's proprietary fraud service and, AVS and CVV2 verification services.
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